Where is your company Based?
We are an online company based in the North West of England, in Blackpool. Our postal address is HeadRebel, 64 Bryan Road, Blackpool, Lancashire, FY3 9BE (this is not the address for returns).
Do you have a retail store?
No we are web based. That’s how we can offer you such competitive prices.
Can I contact you over the phone?
Yes, please call us on 07828 699561 for any enquiries to speak to Mark. Any time of the day or night leave me a message if I don’t answer and I will get back to you as soon as I can.
What email address should I use to contact you?
firstname.lastname@example.org or the contact us form on the site that comes through to that email address.. We aim to answer all emails as soon as possible.
What is your postal address?
Our postal address is HeadRebel, 64 Bryan Road, Blackpool, Lancashire, FY3 9BE (this is not the address for returns.)
How long does delivery take?
On orders placed before 3.30p.m the item(s) will be dispatched the same working day, on most days we send our second post at 4.45 pm so cleared orders up until 4.30 will probably make that post. All orders are sent By Royal Mail Recorded delivery or Royal mail Nexy day Special delivery if selected.
How much is delivery?
Delivery on UK orders is set at a competitive flat rate of £3.00 or £5.00 next day. Delivery to a country elsewhere in Europe is a flat rate of £5 and orders outside of Europe are only £7. Please see our Shipping section for further Information.
Can I track my item?
If you would like the tracking details for any order please email us or call us and we will be happy to help.
How do I know if my item has been dispatched?
All orders placed before 3.30pm (GMT) will be shipped that day, dependant on payment clearing in time . You will receive a dispatch confirmation via email.
What courier do you use for deliveries?
We use Royal Mail to send all our orders. For international orders the Royal mail will deliver it your countries postal service who then deliver to you.
Can someone else sign for my delivery?
Royal Mail Signed for and Special Delivery requires somebody at the delivery address to sign for the package, it does not have to be the addressee. The signature is electronically logged for security. Any signature at the address will be taken as proof of delivery by us.
Can I change the delivery address?
We can if requested ship to a different address than the one at which your card is registered. For security reasons, this service is discretionary, and we reserve the right to only ship to the billing address, or verify details with our customers before shipping to a different address. If you have made a mistake with your delivery details contact us immediately and we can try to amend them. If the order has already left our stock room, then the delivery address cannot be changed.
Do you deliver to my country?
We deliver worldwide, and so far have sent hats to over 30 different countries on 4 continents please select the correct postage option at the checkout. Delivery times vary depending on location, but we will get the hats to your countries postal service as quickly as we can.
What if I'm not home when it's delivered?
If Royal Mail are unable to obtain a signature from somebody at the address then your parcel will be returned to your nearest Royal Mail depot. Royal Mail will leave a card at the delivery address, which will have instructions of re-delivery or collection. For international orders it will be the policy of your local postal service but will be similar.
Is it safe to order online?
Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your address, name and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer. Security checks are also made on all payments, to ensure the authenticity of each card payment.
Which credit cards do you accept?
We currently accept - Mastercard, VISA, Switch / Maestro, Visa Debit, Delta and Electron for payments online. Unfortunately we cannot accept American Express orders.
Can I use a different payment method?
We could arrange to accept a Paypal payment or payment by phone (07828699561) using a debit/credit card Or if necessary a cheque though the cheque would have to clear first. Please contact us first if you need to pay by one of these methods.
Are all your products genuine?
Yes, we are licensed stockists of all our products, and they are ALL 100% authentic.
Will you be getting more?
A lot of the products we sell are made in very limited amounts and are well sought worldwide, It may be the case when we have sold out of a style we will not be able to reorder it for you. But some items we will be able to track down for you so please send us an email with the item you are seeking and we will let you know.
Can I get more information on a Product?
If you require any additional information on any of the products on our website please email, or call or text us on 07828 699561 and we will try to provide you with all the information you require.
What Size am I ?
Most of the items on our site are one size as they are adjustable Trucker caps or Beanies.Some are offered in different sizes. Please measure your head before ordering to save time in having to exchange the hat. To measure your head take a tape measure and measure around your forehead where the brim of the hat will site (usually just above your ears).
I'm new, how do I order?
At HeadRebel.com we go to great lengths to ensure your shopping experience is as easy and secure as possible. Browse the site and add your items to the shopping cart . Once you have finished shopping click view checkout to review your full order click checkout now, choose the correct method of shipping you would like and continue to payment. You have two payment options, Protx or Google Checkout both are completely secure. And quick to complete. If for some reason you are having trouble with one method try the other.
How do I check if an item is in stock?
The stock levels on our site are completely accurate if listed as in stock then it is. In the very rare occurrence that we make a mistake and an item you have ordered isn’t in stock we will contact you and offer you the chance to change your order with a discount or cancel the order.
How do I know if my order was successful?
If your order is successful you will receive an automated email to confirm your order has been received, and is being processed . If we think there may be a security issue with the payment, we will contact you as soon as possible to resolve the situation. If your payment isn’t authorized by your card issuer at the time of purchase the payment system will let you know you have been unsuccessful and not charged. It is possible a card could be declined if there is a security issue due to not providing all the necessary and correct information on the card or the correct address the card is registered to.
Can I change/cancel my order?
We are happy to change or cancel orders in accordance with the Distance Selling regulations. If your order has been placed, but not dispatched, we will make the change or cancellation straight away if possible. If you have received your goods then we are happy to cancel or make changes in accordance with the UK Distance Selling Regulations, and our Returns Policy. More information on making a return can be found in this faq or in our terms and conditions .
Where is my order?
If an order has not arrived when you were expecting it, we recommend first checking the email account your HeadRebel account is registered with. Any updates in status will be passed on via email, as it is our primary mode of contact. If you have not received any email updates, contact us on 07828 699561 and we will track your item. All orders we send are insured so we can always refund money or send a replacement hat. Orders rarely go missing and we are frequently complimented on our rapid delivery times .
Can you confirm you have received my return?
We will handle your return as quickly as possible, and you will be notified by email when the return has been processed both by us and the payment system. We strongly recommend you send items back by recorded delivery and make a note of the shipping reference provided to you when you send the items back. This will allow you to track your parcel at every stage of delivery, including when we receive it. We can not accept responsibility for items that do not reach us and and returns must be in perfect unworn condition complete with any tags or stickers as sent.
How do I return an item?
In the event you need to return an item. Please email email@example.com so we know to expect it and send your item(s) back to us in the original box to the return address label on the back of the box.
What is your returns policy?
Our returns policy means that if you are not fully happy with the goods you have received, you can return them to us within 7 days of receipt, providing they are in original resalable condition. Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition. This does not affect and is in addition to your statutory rights as a consumer. Please contact us before returning caps at firstname.lastname@example.org and make sure all returned items are well packaged, as not to be damaged in the post. Please make sure all return packages are sent with a trackable, insured service, as we cannot take responsibility for items damaged or lost in the return transit. Please check all goods for any faults before removing the labels from the item. .
How long does it take to process returns?
We will issue a refund as soon as we receive the item and have checked it is in good condition.
How long will it be before I get an exchange?
After your return has been processed, and we have received the item in good condition we will post the exchange as swiftly as possible
Who pays for return postage?
You are responsible for the cost of returning an item to us. If you are returning an item for a refund we will refund you MINUS our original delivery cost and will not reimburse the cost of you returning the item to us. If you are returning an item for an exchange we will cover costs for sending the replacement item to you.
Can you confirm you have received my return?
We will try to handle your return as quickly as possible, and you will be notified by email when the return has been processed. We recommend that to make a note of the shipping reference provided to you when you send the items back. This will allow you to track your parcel at every stage of delivery, including when we receive it. However, please feel free to call us on 07828 699561 or email email@example.com and check if we have received your return.